Welcome to the FAQ page of MADISON HOMECARE GOODS SALE LLC! Here you can find answers to frequently asked questions about our down jackets and the shopping process. If you have any further questions, please feel free to contact us.
- How do I place an order?
You can place an order on our website by following these steps:
Browse our products and select the down jacket you wish to purchase.
Click the “Add to Cart” button.
On the cart page, confirm your product selection and click “Checkout”.
Fill in your shipping and payment information as prompted.
You will receive an order confirmation email after order confirmation.
- Can I change or cancel my order?
Once your order is confirmed, you can change or cancel it by contacting our customer service team before your order is processed. Please contact us as soon as possible so we can process your request promptly.
- How long does delivery take?
We typically process and ship orders within 2-5 business days of receiving them. The final delivery time depends on your chosen shipping method and your address.
- Can I shop internationally?
Currently, we only support domestic shipping within the United States. For information on international shipping options, please stay tuned for future updates or contact our customer service team.
- How do I track my order?
After your order ships, you will receive an email with a tracking number. You can use this tracking number to check your order status on the respective shipping company’s website.
- What is my return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, please ensure the item is unworn and in its original packaging. For detailed return procedures and conditions, please visit our Refund and Returns Policy.
- How do I handle defective or damaged goods?
If your goods are damaged or defective during shipping, please contact us within 24 hours of receiving them. We will be happy to provide a replacement or refund.
- Is my payment information secure?
Yes, protecting our customers’ payment information is our top priority. Our website uses SSL encryption to ensure the security of your payment information. We will never share your payment information with third parties.
- Are there any offers or promotions?
We regularly run promotions and offer coupons. Please subscribe to our email newsletter or follow us on social media for the latest offers.
- How to Contact Us?
If you have any unanswered questions or need further assistance, please contact us as follows:
Company Phone: (857) 788-2613
Company Email: [email protected]
Company Address: 1366 ASHBURY PARK WAY, HOSCHTON, GA 30548
Thank you for visiting MADISON HOMECARE GOODS SALE LLC. We look forward to providing you with excellent products and services!